CRM - Everyone You Meet is Fighting a Hard Battle

Written by Meredith Gossland

Continued from page 1

There is nothing as memorable as a person's kindness when we are in a difficult situation.

Help your clients to solve their immediate problems (pertaining to your business!)and they will be satisfied. Give them reason to smile and they will be impressed. Do it every time they contact you and they will never leave you. Client loyalty is a reflection ofrepparttar level of care they preceive they are getting from a business. This does not mean we sacrifice our profits and productivity. It means that we increase our profits and productivity. Happy employees work better and exhibit higher levels of company loyalty when dealing with customers and happy customers will return and tell their friends.

No matter what you sell or manufacture; from fertilizer to real estate, from preschools to restaurants, you are first inrepparttar 141065 business of providing solutions for people. These solutions need to include howrepparttar 141066 person feels when they walk outrepparttar 141067 door, and you must always keep that in mind.

Owner Lasting Impressions 2 - Custom Business gift baskets, greeting cards, Customer Service Tips

How to Select a Training Consultant

Written by Jeffrey W. Drake, Ph.D.

Continued from page 1

Training consultants will evaluate training programs to show their effectiveness. Trainers regularly evaluate training programs to determine their effectiveness. Training consultants should be able to provide you with example evaluation results of training programs that interest you.

Training consultants will have references available to prove their track record. Trainers should have practical experience inrepparttar industries where they have expertise. Training consultants will have references of clients they have provided services to in your industry. Before you select a trainer, callrepparttar 141064 references provided to make sure you are selecting an effective trainer, one who can deliver on your training investment.

Reprint Information Your organization may reprint this article for your newsletter, online publication, or mailing list. We ask that you print the: * article in its entirety; * byline ofrepparttar 141065 writer; * information aboutrepparttar 141066 writer, which is available atrepparttar 141067 end of each article; and * contact information, including our toll-free phone number inrepparttar 141068 U.S. (800-886-2MAX) and website address (

We would appreciate a tear sheet or electronic copy ofrepparttar 141069 articles you reprint.

Jeffrey W. Drake, Ph.D., is a professional speaker for AchieveMax®, Inc., a firm specializing in custom-designed keynote presentations, seminars, and consulting services. Dr. Drake has made presentations ranging from time management to empowered teams and project management to communication styles. For information, call 800-886-2MAX or visit

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