Building Trust in Your Business Relationships - Ten TipsWritten by Martin Haworth
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Have No Favourites
Treat all of your people equally and show no favourites. I know this is tough - I found it tough, but it needs to be right. Have agreed principles and standards that everyone works to - sorry, but no exceptions.
Challenge Behaviour - Not Person
People make mistakes, do things wrong and need to be told. It's thing they did, not person they are. "You're useless", is not a good way to build trust, but, "That wasn't what I would expect of you usually, tell me more about what happened", works better.
Follow Through
If you say you are going to do something. Do it! Your people will love that you do what you say (or apologise at least if you find you can't). And it sets a great example.
Listen Attentively
There's a whole piece about this, but safe to say if you don't pay attention to people fully, they will not trust you. It's rude and it diminishes relationship.
Forgive Mistakes
Be generous. It is a value-creating action. People hate to get things wrong - they expect a 'bollocking' (as they say!). Help them with a learning from mistake. "What might you do next time?", is far more valuable.
Don't Talk Behind Backs
If you do this with anyone, they will always wonder what you say about them when they aren't there - and what are they saying about you - it's a bad habit. Building trust is vital if you, your people and your business are going to excel. Working on it is just a discipline. These points will help you.
© 2005 Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, managers and corporate leaders. He has hundreds of hints, tips and ideas at his website, www.coaching-businesses-to-success.com. (Note to editors. Feel free to use this article, wherever you think it might be of value - with a live link if you can).
| | RentJillsHouse.com Salutes a New LeaderWritten by Jackie Moniot
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Headquartered in Norfolk, VA, RentJillsHouse.com is a part of Trader Electronic Media and a division of Trader Publishing Company- nation’s largest publisher of classified and photo advertising magazines with an emphasis on bringing buyers and sellers together efficiently. The publications cover a diverse mix of categories such as automobiles, trucks, RV’s, aircraft, boats, collector cars, motorcycles, ATV’s, and general merchandise, jobs, homes and apartments. For more information about RentJillsHouse.com, call toll-free 866-369-8611 or visit www.RentJillsHouse.com.
Jackie Moniot is the Marketing Coordinator of RentJillsHouse.com, a division of Trader Publishing Company, the nation's largest distributor of photo-classified ad publications.
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