Building Relationships....Priceless!

Written by Livvie Matthews


Continued from page 1

No matter how good your product is, your customer will raterepparttar quality of your service based on....How you treated them, how you handled their order, how you resolved their problem, and what benefits they received or will receive as a result of doing business with you.

Testimonials are another way to relay your products benefits and to build relationships. Ask for testimonials when you fill their order. What made them purchase your product? What did they think about it? How was their service? Find out their likes and dislikes.

Make "ear" contact with your customers by developingrepparttar 106162 art of listening. Listen to what is not being said in addition to what is being said. The purpose of listening is to gain new insight and information.

Send or include a survey-testimony e-mail with every order you fill. This will make it easy for your customer to give you their testimonial. Very often,repparttar 106163 information you receive back will showrepparttar 106164 direction for your next product.

E-mail to your Internet business is whatrepparttar 106165 telephone is torepparttar 106166 traditional business, it isrepparttar 106167 heartbeat. Answer all your inquiries quickly and efficiently, usually within 24 hours.

Be personable. Your "voice" on your web site and in your e-mail represents your personality andrepparttar 106168 personality of your business... friendly, enthusiastic and confident or...distant, mechanical and cold.

Providing outstanding services builds your reputation and establishes you as reliable and trustworthy,repparttar 106169 ingredients needed to build relationships!

So remember, Web Site hosting may be $29.95, and your Internet Server...$21.95, but....

Building Relationships...Priceless!

Livvie Matthews offers resources and services for people interested in creating information products, niche marketing and building their biz! Market Your Goldmine! http://www.simplebizpublications.com/powerhouse.html Subscribe mailto:simplebiz-ezine-subscribe@yahoogroups.com


The Information Age and Making Money!

Written by Livvie Matthews


Continued from page 1

e-Mail: Make answering your e-mail a priority! e-Mail torepparttar Internet business is likerepparttar 106161 telephone torepparttar 106162 traditional business...it isrepparttar 106163 lifeline!

Answer all inquiries within 12-24 hours. Be as helpful and as personable as possible, remember you are building relationships and even though your customer doesn't actually see you, they see and hear you in your responses to their e-mails.

You determine what they "see". Do they see "friendly, enthusiastic and confident" or do they see "distant, mechanical and cold"?

Information: As stated above, information isrepparttar 106164 hottest product onrepparttar 106165 Internet! Information comes in a variety of ways, but two specific ways come to mind. Writing articles and offering quality information products and e-books.

Writing articles isrepparttar 106166 most powerful form of advertising and is by farrepparttar 106167 best business-building resource onrepparttar 106168 Internet! You share your knowledge, experience and expertise and in return you receive ...free publicity!

In addition to establishing you as an "expert" in your field, writing articles gives you author status which offers other opportunities and benefits within itself....free!

Information products and content is another excellent way to establish your business. Look for information products that offer benefits to your buyers such as "how-to" products.

e-Books on how to build a web site, start an ezine, increase traffic, write articles, market their business or how to create their own information products.

Networking (building relationships): There are many things you will do alongrepparttar 106169 way to building your business inrepparttar 106170 "Information Age", but few will haverepparttar 106171 impact on your business as that of building relationships (networking).

Because ofrepparttar 106172 automated and virtual world ofrepparttar 106173 Internet you must build relationships with your viewer/customers. They want contact and contact builds relationships and relationships builds customers...repeat customers!

No matter how good your product is, your customer will raterepparttar 106174 quality of your services based on... how you treated them, how you handled their order, how you resolved their problem and what benefits they received as a result of doing business with you!

In summaryrepparttar 106175 Internet, depending on how you look at it, isrepparttar 106176 greatest business invention since sliced bread.

But how you present your business, your services and yourself is what builds your reputation and establishes you as reliable and trustworthy. Two ofrepparttar 106177 main ingredients needed in..... The Information Age and Making Money!

Livvie Matthews offers resources and services for people interested in creating information products, niche marketing and building their biz! Market Your Goldmine! http://www.simplebizpublications.com/powerhouse.html Subscribe mailto:simplebiz-ezine-subscribe@yahoogroups.com


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