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That's
third important factor in a healthy branding strategy: communications consistency. Being consistent means delivering your brand's message using a tone-of-voice that becomes recognisable as
voice of your brand: that communicates
brand's values to its target audience day after day, year after year, everywhere, anywhere! A good rule of thumb to consider is this: when you start feeling sick and tired of your brand's message and voice, its connection with
consumer's recognition is probably just beginning. Remember, you are exposed to your brand thousands of times more frequently than your customers are. So don't let your own frequency of exposure affect your communications decisions.
Consistency is applicable in every facet of your brand's consumer communication strategy: ensure your brand targets its audience consistently, that it communicates
same message to it, that it personifies and transmits
same values, that it is exposed with
same vocabulary, nomenclature, design elements and graphics every time.
Many companies fail on
consistency prerequisite, even
big ones which you'd think would know how to handle this fundamental branding challenge. Take Swissair for example. I bet you know
name, but do you know that Swissair is also known as Crossair, Flightline, Jumbolino and Swissair Express? Each of these sub-identities are accompanied by a version of
Swissair logo, even though they all fly internationally. I'm sure there's a logical reason behind
airline company's divergent branding strategy. But I wonder if Swissair's customers understand it.
So, why didn't I define design consistency as a factor in its own right:
graphic design,
logo,
look that surrounds
brand? Well, because these elements are not what creates
brand. They support it and can help accelerate recognition and therefore, speed up
branding process. The "look" is a necessary element in
consistent communication strategy, but it's just an element. If your brand possesses
most beautiful logo and is associated with perfect identifying design, yet it has no clear audience focus, no value focus and no tone-of-voice focus with which to deliver its well-honed message, I doubt you'd ever succeed in building your brand. However, by following
guidelines established by these three principles, you're likely to score
brand-building goal, even without a fabulous logo.
Strong branding has nothing to do with a beautiful logo. But it has everything to do with your brand's message.

Martin Lindstrom, Chief Operating Officer, BT LookSmart and author of "Brand Building on the Internet".