Use reverse psychology!

1. Do something unexpected. Sometimes shock tactics or being brutally honest works. 2. Encourage person to keep doing what it is that is irritating behavior. It is strange but encouraging people to continue their irritating behavior gets them to stop it. 3. Have fun experimenting with your new approaches! 4. Tell someone not to change what he is doing. 5. Create consequences or let natural consequences of his negative behavior occur. 6. Urge someone to do annoying actions even more

New Conflict Management Techniques 1. Do not offer a long list of reasons why someone should change. Simply tell them what needs to be done. The more you rationalize or argue more they will resist. You will be wasting time and energy. 2. In face of constant criticism, silently take note of what is being said, then read notes back – instead of actively defending each point. 3. Make statements (“Unless it creates a problem for you, I’m going to do X”) 4. Give a specific compliment to other party in a conflict. (“I like way you presented your report – your lineup of facts made it easy to follow”) It catches them off-guard and makes him/her less defensive. 5. Excuse yourself for a minute in midst of a heated discussion to go to toilet instead of escalating argument. 6. Hold back for thirty minutes instead of rushing to fix a problem for someone else.

Other “happy workplace” tips: 1. Keep an open mind about why person behaves in such a manner. 2. See both sides of situation, not just yours. 3. Be very specific when analyzing problem. Make a mental videotape of behavior. 4. Notice when it isn’t happening. Understand why. You may have overlooked something you did that didn’t result in other person’s annoying behavior. 5. Find someone with immunity and see how he or she successfully handles troublesome behavior that you’re struggling with.

By: Regine P. Azurin and Yvette Pantilla http://www.bizsum.com "A Lot Of Great Books....Too Little Time To Read" Free Book Summaries Of Latest Bestsellers for Busy Executives and Entrepreneurs Mailto:freearticle@bizsum.com

BusinessSummaries is a BusinessSummaries.com service. (c) Copyright 2001-2002, BusinessSummaries.com - Wisdom In A Nutshell

But bad marketing forces consumers to make connection between wonderful qualities of product and how those qualities can help consumer.

Many companies who market this way believe that it's "job" of consumers to make connections, to understand just why and how that wonderful product will help consumer.Therefore, they're not only selfish, they're lazy.

They're not taking final step to see things from viewpoint of their potential customers.

Good marketing does as much as possible to show consumers that product is wonderful because of how and why it can help consumers.

How does this apply to someone seeking a job?

When you want a job or promotion you're "selling" your skills and experience. Your resume is your ad.

Your "customer" is Human Resources manager assigned to fill that job.

Most job seekers, whether techies or anybody else, think that their only duty is to provide a resume which shows they're qualified and to show up for interview.

The manager in charge of hiring is supposed to read resume, realize how wonderful applicant is and hire them.

Most people write their resumes as bad marketing. They write how wonderful they are without explaining how they can help company they're applying to.

They may well have wonderful degrees, wonderful certifications and wonderful experience.

Many techies have attitude that their technical education, skills and experience should be enough.

But if they'd write something that Human Resources manager wants to read about how they will help company, that's taking a step most people unconsciously sneer at it.

Because it's "sales and marketing." Sales and marketing is selfish -- everybody knows that without questioning it.

So they write only about themselves and not how they can help that potential employer.

So it's "selfish" person who takes extra effort to use "sales and marketing" to explain how they can help company who actually gets job.

So everybody else can sneer at them.

And send their resumes to next employer.

Copyright 2002 by Info Ring Press

I hereby grant permission to all website owners and ezine publishers to reprint above article as long as long as it is reprinted as is in full, including this contact information. Email Richard Stooker: mailto:rick@inforingpress.com

Richard Stooker is the author of Secrets of Changing to a Computer Career. http://www.inforingpress.com/