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The great manager mantra is don’t try to put in what was left out; instead draw out what was left in. You must hire for talent, and hone that talent into outstanding performance.
More wisdom in a nutshell from First, Break All Rules: 1. Know what can be taught, and what requires a natural talent. 2. Set right outcomes, not steps. Standardize end but not means. As long as means are within company’s legal boundaries and industry standards,let employee use his own style to deliver result or outcome you want. 3. Motivate by focusing on strengths, not weaknesses. 4. Casting is important, if an employee is not performing at excellence, maybe she is not cast in right role. 5. Every role is noble, respect it enough to hire for talent to match. 6. A manager must excel in art of interview. See if candidate’s recurring patterns of behavior match role he is to fulfill. Ask open-ended questions and let him talk. Listen for specifics. 7. Find ways to measure, count, and reward outcomes. 8. Spend time with your best people. Give constant feedback. If you can’t spend an hour every quarter talking to an employee, then you shouldn’t be a manager. 9. There are many ways of alleviating a problem or non-talent. Devise a support system, find a complementary partner for him, or an alternative role. 10. Do not promote someone until he reaches his level of incompetence; simply offer bigger rewards within same range of his work. It is better to have an excellent highly paid waitress or bartender on your team than promote him or her to a poor starting-level bar manager. 11. Some homework to do: Study best managers in company and revise training to incorporate what they know. Send your talented people to learn new skills or knowledge. Change recruiting practices to hire for talent, revise employee job descriptions and qualifications.
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