Continued from page 1
Next, we need a process for gathering, managing, and storing
information we gather. What sorts of sources? How will we get them? What will we do with
material? How will we store it?
Once we've listened and gathered our information, we need to manage it. All those mounds of paper and electronic files must be boiled down into chunks of information that others can use easily.
This part of
process might involve
selection of excerpts or it might involve writing summaries. It might require an argument or simply a statement of facts that allows others to draw their own conclusions.
The final step in
strategic listening chain is to provide feedback to those who provided raw information, and to get feedback from those who used
processed information (or intelligence) we provided.
Giving feedback to those who provided raw information could be considered a courtesy, and a way of encouraging them to keep supplying us. Gathering feedback from those who used
processed information will help us determine whether or not we met
objectives that got us started.
In summary, one important form of listening is strategic; that is, informally gathering and processing information that helps us stay on top of issues that affect our organizations. The four key steps in this process are: setting objectives, developing processes, managing
information, and gathering and getting feedback.

Robert F. Abbott writes and publishes Abbott’s Communication Letter. Learn how you can use communication to help achieve your goals, by reading articles or subscribing to this ad-supported newsletter. An excellent resource for leaders and managers, at: http://www.communication-newsletter.com