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I don’t believe that’s
way to treat someone who take trouble to sign-in and post a comment on your blog. For all you know they may have a genuine problem and could be speaking for others who have experienced same.
Being rude will not only lose you a customer, it will also expose you as someone who is too immature to handle customer complaints.
Granted, some customers can be a pain in butt, but everyone deserves to be heard. And handling nasty or rude comments with restraint will not only demonstrate your maturity, but build your customers respect for you.
People prefer doing business with someone they like and trust. So if you want your blog to be a place where your potential customers can interact freely and openly, I suggest you learn how to handle brickbats as well as bouquets with grace and maturity.
It used to be said that internet was great leveller because it empowers small businesses to compete with big businesses. But blogs have completely levelled playing field for marketers.
Anyone with an internet connection can now sell their products and services solely on basis of quality of information they provide.
And that's reason blogs are creating a revolution in marketing online.
Priya Shah is the CEO of eBrand360 http://www.ebrand360.com She writes the Marketing Slave blog http://marketingslave.com and publishes an internet marketing newsletter http://www.ebizwhiz.biz. Subscribe to her free Business Blogging eCourse. http://www.blog-maniac.com
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