Continued from page 1
7] Keep Accurate And Timely Payment Records
Once a new consumer customer is accepted on credit, it is vitally important to maintain accurate and timely records on their payment history. If you see any deviation from past payment patterns, and especially if payments become unusually slow, immediate follow-up is warranted. This not only gives you an early alert to impending payment problems, it also gives you
chance for early intervention if there is an outside influence.
8] Follow
Collection Laws in Your State
In many states, businesses are governed by
same collection laws as are collection agencies. For example, calling customers at an odd hour or disclosing to a third party that they owe you money are just a couple of
numerous collection practices that can cause serious repercussions. If you're not sure, call your state's department of finance which governs and monitors collection agencies. Click Here for a summary of
Fair Debt Collection Practices Act.
9] Use a Third Party Sooner
If you've systematically pursued your delinquent consumer accounts for 60 to 90 days from
due date, (and they still haven't paid) you're being delivered a message by your client. More than likely, you've requested payment four to six times in
form of phone calls, letters and statements. Statistics show that after 90 days,
effect of in-house collection efforts wears off 80%". That means that
time and financial resources budgeted for consumer collection efforts should be focused within
first 90 days where
bulk of your consumer accounts can and should be collected. From that point on, a third party can motivate a consumer customer to pay in ways you cannot, simply because
demand for payment is coming from someone other than you. Before paying a percentage to a consumer collection agency, or using small claims court or an attorney, check into using a fixed flat fee collection service.
10] Admit And Correct Any Mistakes On Your Part
Sometimes your consumer customers do not pay because they feel you have made a mistake. Unfortunately, many consumer customers believe that "the owner/president doesn't need
money". Denying an obvious error only fans
fire of resentment your customer may already feel. If
basis of
non-payment is a dispute over
quality of your product or service, a mutually agreeable settlement between you and
customer should be arrived at promptly. The consumer customer may use a minor dispute to withhold substantial payment. Insist that
undisputed portion get paid immediately, indicating
balance will be negotiated. This will not only help to collect payment payment, it shows
consumer customer that you are listening to his or her concerns.
11] Remember that Nobody Collects Every Account
Even by setting up and adhering to a specific consumer collection plan, there are a few consumer accounts that will never be collected. By identifying these accounts early, you will save yourself and your company a great deal of time and money. Even though a few may slip by, you'll find that overall
number of slow pay and nonpaying consumer accounts will greatly diminish, and that's a victory in itself!
Courtesy of http://www.collectionagencyservices.net

An advocate for small business.