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The site remained down consistently, as well, over
next few weeks, forcing Katheryn to sign up for a different hosting plan with a different host, and also re-register
domain with another registrar. Luckily for Katheryn,
registration of
site was in her name, and a new name did not need to be purchased. At
time of import, however,
previous "problem" host refused to initiate a transfer, claiming that
contract remained intact, and therefore
site could not be transferred. The new hosting company had to "maneuver"
site onto it's own servers without
cooperation of
previous company, costing
client more time and money than was necessary.
For months afterward, Katheryn was billed repeatedly by
previous hosting company for monthly hosting, even though a site no longer existed on their servers, and they were in essence hosting "air" at this point. Copies of all correspondence had to be sent to
billing service to "dismiss" this recurrent billing, which was
only option left to Katheryn at this point.
I'm sure there are many people like Katheryn who at one time or
other have gone through such ordeal.
Some possible methods of avoiding
"trap" of packages such as this:
1. Read all paperwork and contracts thoroughly. The fine print is indeed, very "fine" sometimes, for a reason, and reading everything thoroughly will save frustration and misunderstandings later.
Above all, make sure that
registration will be done in "your name", as
loss of a popular name, with a large amount of traffic, is a HUGE loss. Or better still, register your domain name yourself. With so many online domain registrars, it's very simple to register a domain name online. The only thing you need to do once you have bought a hosting package is change
"name servers" through
control panel provided by your domain registrar.
If at all you are not satisfied with your hosting company and would like to shift to a different company, simply change
name servers to point to
new company. That's it!
2. Make sure there is a contact phone number and physical address for correspondence with
companies if
need should arise. As in
case of Example #1,
lack of a phone number and physical address was detrimental to effective correspondence and resolution.
3. Take
time to research different plans and different companies. If at all possible, ask to speak to some of their other clients to ensure that they are indeed sensitive to
needs of their own customers and are flexible enough to adapt to changes in a site over time.
4. Take
time to correctly ascertain your own needs and
needs of any site you'll be building. The package needs to "fit your needs" explicitly.
5. If at all possible, use different providers for each stage of a Web site: hosting, domain-name registrar, site building. It does take longer to get a site up and running with this method, but
overall control that you will have over
site is well worth
extra effort, usually. If one provider proves to be a disappointment, it is easier to replace one service, rather than try to replace everything at once.
As you can easily see, sometimes "time saving" strategies are not really that, and can lead to heartbreak and headaches. As with everything else, "slow but steady" wins
race, and it does pay to take
time to initiate each stage of a Web site individually.
