Barriers to business communication

Written by Lee Hopkins

Continued from page 1

The wrong audience ~~~~~~~~~~~~~~~~~~ I once attended a conference in Edinburgh, Scotland, ofrepparttar British Psychological Society.

Fortunate to have been presenting a paper there, I was nevertheless distracted byrepparttar 107976 very large number of other presenters, many of whom were presenting papers that, on reading their paper's titles inrepparttar 107977 Proceedings, looked really interesting.

With a couple of hours to spare before I was due to present, I picked what appeared to be an interesting presentation, and sauntered casually intorepparttar 107978 lecture room.

So you can imagine my dismay when I found, about five minutes intorepparttar 107979 presentation, thatrepparttar 107980 title was a 'trick' title, a play-on-words byrepparttar 107981 author that no doubt struck him as funny and clever, but struck me as dastardly.

As Robert Cialdini would say,repparttar 107982 presenter was a 'smuggler' of influence. That is, he used a 'hot' topic ofrepparttar 107983 day to entice an audience in, only to then present to them something that had VERY little relevance to that 'hot' topic.

I was not alone (and notrepparttar 107984 first) in walking out ofrepparttar 107985 lecture theatre and heading for a 'second choice' presentation (which, incidentally, I did thoroughly enjoy!)

I also remember a very large and cumbersome booklet being left on my desk overnight by a then employer. The booklet went to great lengths to inform me ofrepparttar 107986 latest company initiatives in a particular HR area. Whilstrepparttar 107987 time and expenserepparttar 107988 company went to to create and publishrepparttar 107989 booklet was considerable,repparttar 107990 actual initiative itself affected perhaps less than a fifth ofrepparttar 107991 total employees inrepparttar 107992 company. Even then, from talking to colleagues in that 'fifth' group, I doubted that more than a few ofrepparttar 107993 fifth would have been interested in it, too.

The company had its own intranet (it was one ofrepparttar 107994 pioneers inrepparttar 107995 computing industry) before business really understoodrepparttar 107996 power and potential of internet publishing, so it could have just as easily and far more cheaply just emailed everyone with a link to specially-written pages on their intranet.

But these wererepparttar 107997 days when it wasrepparttar 107998 IT department that controlled access to and publishing onrepparttar 107999 intranet, not individual business groups.

At least these daysrepparttar 108000 HR Department could have published their own webpages onrepparttar 108001 intranet and sent an email out to individually affected employees.

Presenting your message torepparttar 108002 wrong audience for your business communication is a complete waste of your time and money. Don't do it -- pick your audience then pickrepparttar 108003 medium that will best find them.

A distracting environment ~~~~~~~~~~~~~~~~~~~~~~~~~ There's nothing worse than trying to communicate your message to a group of people who cannot 'hear' you.

Whether their inability to 'hear' you is because of:

* your voice not being strong enough * too many others talking inrepparttar 108004 room atrepparttar 108005 same time * police and ambulance sirens outsiderepparttar 108006 venue * too many phone calls coming in to their office while they're trying to read your memo * interruptions while they try to read your report * incoming emails keep popping up while they are reading your web-based communication * their minds are full of other pressing matters * they are supposed to be somewhere else at that moment * their mobile phone keeps ringing, or vibrating if they've set it to 'silent' instead of switching it off * their internet connection is slow * their internet connection keeps dropping out * there are too many interesting people to look at *repparttar 108007 room's airconditioning is not working andrepparttar 108008 room is hot and stuffy *repparttar 108009 room's heating is not working andrepparttar 108010 room is cold and clammy

Well, there are of course a thousand possible distracting reasons why they cannot or will not attend to your business communication.

The point is to do whatever you can, whilst acknowledging that this might be next to nothing, to reducerepparttar 108011 number of distractions your chosen audience might be subjected to.

In closing... ~~~~~~~~~~~~~ The barriers to effective business communication are many, but with care and attentionrepparttar 108012 majority of them can be overcome.

The fewerrepparttar 108013 barriers,repparttar 108014 greaterrepparttar 108015 chance that your business communication will be heard, understood and your MDA ('Most Desired Action' you wish them to take) will actually occur.

When you match consumer psychology with effective communication styles you get a powerful combination. At Hopkins-Business- you can find the secrets to communication success. At Hopkins we show you how to communicate better for better business results.

Effective communication in business

Written by Lee Hopkins

Continued from page 1

* Standing passively: Crossed arms, crossed legs... they signal just one thing—u—detachment, as if you really don't want to be there, listening torepparttar other person, but you have to. Passively standing kicks downrepparttar 107975 building bricks of trust, over time reducing your career reputation to rubble.

* Avoiding eye contact: Whilst too much staring at someone can cause discomfort, so can too little. By not looking at your audience (of one of one thousand) inrepparttar 107976 eye, you come across as nervous and insincere. A reasonable period of eye contact is between 4 and 7 seconds at a time, per person, especially when you are talking to them.

* Playing with your hands: Wringing your hands, or playing 'fig leaf' is a sure way of conveying insecurity about yourself or your message. And recently I was reminded by my Toastmasters club colleagues of a habit of mine that I need to break——twisting my wedding ring around my finger when I present. My colleagues found themselves focusing more on my ring-twiddling than my message.

* Speaking too softly: A habit that is a sure sign inrepparttar 107977 eyes of others, that you are not confident about yourself, your message or your authority to deliver it. You come across as near-invisible, weak and insubstantial, as well as make yourself difficult to be heard by those who are hard of hearing. And as I get older, my hearing is definately getting worse—u—a legacy of spending years in front of PA stacks as a lighting manager for rock bands.

* Using qualifying words: This is quite possibly one ofrepparttar 107978 worst habits anyone could have. Absolutely nearly everyone qualifies their words, and most oftenrepparttar 107979 effect is to dilute repparttar 107980 power and impact of your message. Seriously, using words such as "kind of", "sort of" and "maybe" make evenrepparttar 107981 smartest of us appear unsure.

When you match consumer psychology with effective communication styles you get a powerful combination. At Hopkins-Business- you can find the secrets to communication success. At Hopkins we show you how to communicate better for better business results.

    <Back to Page 1 © 2005
Terms of Use