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Written by Tammy O'Neill


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An Insider’s List Of 10 Things You Should Ask Before Buying Software

Written by Brett Johnson


Continued from page 1

7.In an effort to meet your business needs how customizable isrepparttar system? If you require customizations torepparttar 104717 software to meet a specific need, a good rule of thumb is that it should be no more than a 1/3 ofrepparttar 104718 price ofrepparttar 104719 software price. Never forget that many times software companies will negotiate with you on customization. As a customer any software company worth your time should want to keep you happy. In some cases there may need to be some give and take by both parties. A good rule of thumb would be to always discuss your needs with movement directly. Gatekeepers tend to drag their feet at times. Purchasing software knowing that you will need to make major changes should be a sign that you really need to take a step back and look at all of your options including: in-house development, outsourcing, partnering with software developers to cutrepparttar 104720 price.

8.What arerepparttar 104721 typical hurdles that you can expect with your planned installation? No matter what generation (e.g. 1yr 2nd version, 10yrs 4th version and etc…)repparttar 104722 software is currently in,repparttar 104723 software company should at least be able to warn you ofrepparttar 104724 hurdles that they have experienced in implementations they have done. If not, this should raise a red flag for you. The software company should be keeping track of this type of information, especially if they are constantly attempting to improve their products. You will find that they sometimes run intorepparttar 104725 same issues 2 or 3 times before they take notice and take action to investigate and resolve it before future installations.

9.What arerepparttar 104726 hours of support and how does their support department operate? Whether you are across town or onrepparttar 104727 other side ofrepparttar 104728 world, if you need help and support is not available to you,repparttar 104729 only option will be to takerepparttar 104730 system down for an unknown length of time and wait for help. Before getting married to a software company by purchasing their product, find out whererepparttar 104731 company is located and ifrepparttar 104732 company has what I define as a “passive” or “active” customer support system. Follow-up with pointed questions like, ”Will you only return my call at certain hours ofrepparttar 104733 day?” “Will I have to leave messages and wait atrepparttar 104734 phone for your callback?” “Will I have a direct call back from a representative or will I be reassigned to someone different every time I call?” Finding this information out earlier rather then later should give you peace of mind when an urgent situation or quick answer is needed.

10.Ask if there is a list of items have been requested to be included inrepparttar 104735 next update ofrepparttar 104736 software? If possible also request a date of completion forrepparttar 104737 items onrepparttar 104738 list. Before they say no, put them at ease by letting them know that your goal is find out what features they might be including so that you can plan ahead for your business. Chances are that if someone requested something, you also be able to make use of this feature. Also obtaining this list will benefit you in three other ways: 1.If you know that a feature is forthcoming, you can notify users beforehand and seek feedback from them on whether this is something they would like also. 2.Ifrepparttar 104739 item onrepparttar 104740 list is something need, be sure that you make it known torepparttar 104741 gatekeepers, with emails or phone calls torepparttar 104742 software company to ensure your item is not lost inrepparttar 104743 shuffle, which happens more than you my realize. 3.When you are given such a list review it carefully, you should be able to determinerepparttar 104744 direction thatrepparttar 104745 software company is going. Are they on a path dictated by their client requests? Are their frequently little items that are minor in nature onrepparttar 104746 list? (Could be negligible depending onrepparttar 104747 application) or Are their obvious items onrepparttar 104748 list? (If this isrepparttar 104749 case their testing practices may need to be reviewed to your satisfaction.) Or are they adding items in an effort to get you to purchase add-on items that you will never use?



Brett Johnson is the principal advisor and owner of Johnson Advisory Group. While dawning many hats with a leading training and compliance software developer he as succeeded in providing professional, and honest service to his many contacts. He has trained and consulted hundreds of companies both public and private businesses across the country on the pitfalls of software implementation.


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