Automating your customer support...

Written by Richard Grady

Continued from page 1

Having an online helpdesk is also of benefit if you travel around a lot or if you are away fromrepparttar office on vacation etc. Instead of having to take a laptop loaded up with previous emails from customers, you can simply login to your helpdesk admin page and all of your previous correspondence will be online and at your fingertips. It also means that you won't have to spend hours in an Internet cafe deleting a days worth of spam at a time just to get torepparttar 147958 important emails since onlyrepparttar 147959 important emails will have made it through torepparttar 147960 helpdesk inrepparttar 147961 first place.

As with most things, setting up a customer service helpdesk is one of those tasks that is always better done when you first start your online business. That said, it is fairly easy to integrate such a feature into your existing set up and that is exactly what I have done for all of my websites...

Overrepparttar 147962 next few months, I will be phasing many of my email addresses out - I simply can't standrepparttar 147963 spam any more! With immediate effect, all customer support issues for all of my products and websites will be handled via a central Customer Support Helpdesk.

I am confident that this will improverepparttar 147964 overall 'support experience' for both my customers and me :-)

If you are interested in installing a similar helpdesk on your own website/s, there are numerous options when it comes to suitable software. I chose a product called eSupport (link below) and whilst this is a very powerful script, I am hesitant to give it my full recommendation sincerepparttar 147965 installation/set up process was, how can I put this, slightly painful. It doesn't help that there is no manual forrepparttar 147966 software which means that new users are left to figure out how it works by trial and error or by trawling through hundreds of posts onrepparttar 147967 company forum. That said, I am advised byrepparttar 147968 software creator that a manual is inrepparttar 147969 process of being written and will be available soon. As I say, an excellent and powerful script once installed and configured but definitely not for those lacking patience (and indeed, some computer knowledge). If you opt for this script, my advice would be to getrepparttar 147970 publishers ofrepparttar 147971 software to install it for you. You can find out more about eSupport at:

Other alternatives (neither of which I have tried myself) include Perldesk ( ) and Cerberus ( ). One advantage of Cerberus is that there is a free version :-)

Richard Grady has been helping ordinary people earn online since 1998. He writes a free newsletter which is published every two weeks. To subscribe (and claim your free gifts), visit:

Basic Rules for Selling on eBay

Written by Jason James

Continued from page 1

What You Can't Sell on eBay Prohibited The following items may not be listed on eBay:

Alcohol Animals and wildlife products Catalog and url sales Counterfeit currency and stamps Counterfeit items Credit cards Drugs and drug paraphernalia Embargoed goods and items made in prohibited countries Firearms Fireworks Government IDs and licenses Human parts and remains Links to other web sites (except as outlined in eBay's policies) Lock-picking devices Lottery tickets Mailing lists and personal information Plants and seeds Postage meters Prescription drugs and devices Recalled items Satellite and cable TV descramblers Stocks and other securities Stolen property Surveillance equipment Tobacco Travel (except as outlined in eBay's policies)

Questionable These items may be listed under certain conditions. Do further research before listing items of this nature to be sure yours is allowed. To learn more, click on "Security Center" atrepparttar bottom of any eBay page, then click on "Market Place Rules and Policies." Questionable items include:

Artifacts Autographed items Batteries Catalytic converters and test pipes Compilation and information media Contracts and travel-related tickets Electronics equipment Event tickets Food Freon and other refrigerants Hazardous materials Imported and emission-noncompliant vehicles International trading in any category that violates current laws Materials targeted to mature (adult) audiences Medical devices Offensive material Pesticides Police-related items Pre-sale listings (items that are not inrepparttar 147920 control or possession ofrepparttar 147921 seller atrepparttar 147922 time ofrepparttar 147923 listing) Slot machines Used air bags Used clothing Warranties Weapons and knives Wine

Potentially Infringing These items may be in violation of certain copyrights, trademarks or other rights. eBay prohibits some of these items, regardless of any particular item's legality, because they almost always violate copyright and trademark laws. As with questionable items, do your homework before posting your item. Potentially infringing items are:

Academic software Beta software Bootleg recordings Downloadable media Use of a person's likeness, name or signature Games software Items for which you disclaim knowledge of or responsibility forrepparttar 147924 authenticity or legality Items or listings that misuse another product's brand name Items that may violate a contract you have with another party Mod chips Movie prints OEM software Promotional items Recordable media Replica and counterfeit items Software or hardware that would enable a user to circumvent copy-protection features on video games, software programs, CDs, CD-ROMs or DVDs Tickets (travel) Unauthorized copies

Jason James is a 10 year Internet marketing veteran and an eBay Power Seller of 4 years. His website "The Auction Resource Network" reveals his inside secrets, tips, and sources that help him pocket over $10,000 per month on eBay.

Claim your FREE 14 Day "Learn How to Sell on eBay" e-Course Here:

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