Continued from page 1
Again, conversion is an important measurement here. It can be applied to all of
changes you make to your site as you eliminate these ‘Butt Brush Factors’. Later in this article, I’ll explain how.
Attention All Shoppers…
“For
next fifteen minutes, in
frozen food section, free passion fruit sorbet for everyone” is a perfect way to instill urgency in shoppers to go to that section of
store and get
freebie. They know they only have 15 minutes, and they know that after that time they won’t get
lovely sorbet. This was Paco’s way of showing how stores could be more imaginative. The store knows that that section of
store is going to be jammed with people for that 15 minutes and can capitalize on impulse sales. That’s how it works in
retailing world, but what about online? Instilling urgency online is a major factor overlooked by many business websites. Some examples of how you might want to start employing this technique online are listed below.
1) Time Expiry Offer. Just as in
above example, you could let your readers know they will miss out if they haven’t subscribed or bought your product by a certain time.
2) The First Number. Your website could offer
first 50 subscribers a free e-book or could advertise that
first 50 items sold will be at a 30% discount. This could be combined with a counter showing
number of places/items left, so that
browser thinks “I have to subscribe before those places are taken up”.
3) The Nth Number Competition. The website states that if you are subscriber number 1000, you get a free website makeover, again combined with a visible counter of
current number of subscriptions. This could be tied into a referral deal so that if
subscriber is not
lucky number and does not get
deal, at least he could be offered something for making
referral while his friend might still end up being
lucky number and win
prize.
So how does conversion relate to all these changes? The conversion rate should and can be measured in every instance.
The Science Of Online Marketing
There are two incredibly significant lines in Why We Buy:
“Science is by and large
study of very small differences” and “When you change one thing, everything changes”.
The first ‘very small difference’ and ‘changing one thing’ situation I came across in my online marketing career was a complete mistake. I was working for a large press organization and one day I had to change some HTML code on a sales form. By mistake, I removed a voucher entry field from
form. As a result, people could no longer enter their voucher number to get a cheaper deal. Conversion improved by three times. I told our editor who was amazed but instructed me to put
voucher field back on
form while they figured out what to do. There was a good reason for
voucher; in fact, it was
entire reason
page was there. However, putting
voucher entry field back resulted in a drop in conversion to almost
identical sales that we had been getting before my mistake. The voucher idea was eventually scrapped on that page and sales sky rocketed again. The reason, we ascertained, was that visitors figured that they could get a cheaper deal with a voucher. The voucher could only be gotten by physically buying a newspaper and that limited us to around 10% of
audience. Nine out of ten people visiting
website did so from a place where they couldn’t buy
newspaper at that time, so it was obvious that
voucher idea could only be good for
local readers. This experience was a catalyst for me personally, and from then on, I began to understand
importance of measurement online. In particular,
measurement of conversion.
So in order to turn
online changes you make into a science, follow three simple rules.
1) Measure Conversion. Conversion is a percentage, a calculation of
number of people who take
action you desire as a percentage of
total number of visitors to
page. Using percentages makes
actual number of people arriving at a page irrelevant. It becomes possible to compare a busy week with a quiet week.
2) Change one thing at a time. An average page has lots of variables: graphics, headlines, paragraphs, sentences, links, testimonials and probably a lot more. By only changing one thing and always measuring for
same period of time (30 days is good), you will get a fair result. So for instance, if you change a headline, look at
page click-through and if possible
length of time an average visitor stayed on
page for 30 days before
change. Make
change and measure
results for
next 30 days. Then if conversion is higher (more people reading or more people clicking through), keep
change. If it’s lower, revert to what you had before.
3) Experiment. Don’t limit yourself to headlines. Copy, content, graphics, adding competitions, etc. — try them all. But remember
rule: change only one variable at any one time.
Summary
I’ve desperately been trying to keep this article short; I think I could have written an epic on this subject. If I were in
same room as Paco Underhill, we would have an awful lot to talk about. However what I’m trying to say is that businesses should start waking up to
fact that online marketing is as much a science as Paco demonstrates in
retailing world. Measuring conversion rates online is
beginning of making it scientific.

Steve Jackson is Editor of The Conversion Chronicles, a respected writer and author of the e-book Learn Before You Spend - 6 Ways to measure web traffic costing $30. You can get a free copy by subscribing to http://www.conversionchronicles.com