That's right. Everyone tells you how busy and how little time they have, yet most people do nothing to learn skills that will have a dramatic impact on their work and personal lives.

Cats in Cradle For those of you old enough to remember, Harry Chapin recorded a song called "Cats in Cradle". It was about a young boy whose Dad was always busy working. He never seemed to be available when his son wanted to be with him. Over years this continued until boy became an adult. By then his Dad had retired and had time on his hands, however his son had now become too busy to see his Dad. He too was working and had kids. The tables had turned. All of a sudden Dad realised what he had done. He was too busy caught up in his work and missed out on his son growing up.

The Final Word Bringing up balanced, positive and well-adjusted children is most satisfying thing you can ever do. Whatever successes you have had in your life, nothing beats feeling when you look at your child knowing you have made a major contribution to way they’ve turned out. (Also opposite can be true…if you’re child has run off rails, you may have to take a look in mirror).

If you have kids and you seriously want to have more time with them, then take action today. There are many simple changes you can make that will free up your time. If you’re too bogged down and can’t see how, then get some help…contact us.

Whatever you do, don’t do nothing. Kids grow up very quickly. I know from personal experience.. My eldest child turned 21 last week and next year my son goes off to high school. I am so grateful that I have played a major role in their upbringing and regardless of how busy my schedule has been, I have always made my family highest priority.

You can have more work/life balance if you really want to. All it takes are a few changes to way you currently operate your life.

Remember, nothing changes, if nothing changes.

Lorraine specialises in working with businesspeople showing them how to dramatically boost their productivity, reduce the stress and the mess in their lives and have more time for enjoying their life.

Are Customers Important to Business? Of course they are. No customers, no business. Yet why are businesses deliberately driving customers away? It’s ridiculous isn’t it?

It’s The Business Owner’s Fault That’s right. The person who owns business is one who’s responsible for way their clients/customers are treated.

They are usually too busy working in business and have not allocated time to working on their business. They’re often very disorganised and have no idea what is really going on.

Call it what you want…personal productivity, time management, personal organisation are crucial skills everyone needs to know and apply to their daily lives. Otherwise you run around filling your day with activity, most of which doesn’t help you achieve your goals.

Five Ways to Improve Customer Service and Increase Profits If you own or run a business, here’s what you can do:

Treat your prospects and clients like royalty. Make every contact they have with you an enjoyable and memorable experience. Be proactive with your clients. Stay in touch. It is up to you to contact them regularly. Not just wait and react when they have a problem.

Look after your own staff. If you look after your own people they in turn will look after business. Praise, reward, and invest in their on-going development. Send them off to various courses and seminars on communicating, sales, time management etc. Even if you have your own internal people who do training, it’s important that your team hear from outside experts who are specialists in their field. They know what they are talking about.

Continually invest time and energy into yourself. Lead from front. Keep developing yourself.

Get regular feedback. Ask questions. Ask your clients/ customers what they like about your products, services and people. Find out what they dislike.

Get regular feedback internally from your people. Find out what works well, what doesn’t, how can things be improved.

The Final Word Of course to take action on these ideas, you have to plan for it to happen. So pull out your diary now and plan to make sure that your business continues to stay in business and becomes more profitable.

Lorraine specialises in working with businesspeople showing them how to dramatically boost their productivity, reduce the stress and the mess in their lives and have more time for enjoying their life.