Are You Doing a Good Job?

Written by Dave Balch


Continued from page 1

The word is "perception". You may be doing a great service for your customers, but leaving them with a different perception of what you've done.

I learned this lessonrepparttar hard way. As a programmer/consultant at a large medical facility I was given an important program to write. It was a critical component of a critical system that was supposed to be operational by a certain date. I worked on it mostly from home. My client didn't see me very often, and his perception was that I was goofing off; procrastinating untilrepparttar 117624 last moment. As a result, his anxiety level was high, to put it mildly. In fact, I was doing a GREAT job for him, putting in extra time and even a few extra features.

My bad. I should have made a point of letting him know what I was doing so that he would feel comfortable in knowing what was going on. I could have done this in a number of ways both subtle and not-so-subtle. Subtle: "While I was working on this at home last night, I came up with a few questions." Not-so-subtle: "I know you haven't seen too much of me lately, but that's because I've been working on this project at home. I didn't want you to think I was putting it off".

The point is this: if you're doing a good job for your customers, make sure they know it!



"Make More Money and Have More Fun" with your small business! Dave will show you how with his FREE newsletter, "Big Bucks in a Bathrobe" sent by e-mail. Visit http://www.TheStayAtHomeCEO.com Comments and/or questions are always welcome at 1-800-366-2347 or mailto:Dave@DaveBalch.com.


Tame the Interruption Beast

Written by Dave Balch


Continued from page 1

Other interruptions can be controlled. For example, you need a plumber to fixrepparttar sink and have a friend that wants to see your hydrangeas. Schedule them both forrepparttar 117623 same afternoon, i.e., group things into specific time slots if possible and then plan activities for that time that are not sensitive to interruptions.

Another consideration: don't schedule them forrepparttar 117624 time of day that is your best "thinking" time. For example, I am at my best inrepparttar 117625 morning so, when I have a choice, I avoid scheduling things inrepparttar 117626 morning. That way,repparttar 117627 interruptions don't disturb me when I'm at my best.

Are kids or spouses walking in and asking you mundane questions that could have waited? Have a signal that means "DO NOT BOTHER ME UNLESS SOMETHING IS BURNING OR BLEEDING". It could be as simple as closing your office door. Or, you could turn on a specific light or lamp that would meanrepparttar 117628 same thing. How about a "Do Not Disturb" door hanger similar to those in a hotel? Make it a strict rule and enforce it: they will getrepparttar 117629 idea. Eventually.

We have just scratchedrepparttar 117630 surface, but this beast can be tamed with a little thought and creativity.

Dave will show you how with his FREE newsletter, "Big Bucks in a Bathrobe" sent by e-mail. Visit http://www.TheStayAtHomeCEO.com to sign-up, for information on speaking services, or for copies of past articles and newsletters. Comments and/or questions are always welcome at 1-800-366-2347 or Dave@DaveBalch.com.


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