Are YOUR customers YOUR business?

Written by Val Burnett

Continued from page 1

This is valuable information for a company and it shows that our customers are being helped and very QUICKLY!

A happy customer is a lasting customer.

There are quite a few ticket systems out there, you can do a search on a search engine and find a few, ask around and find out what your associates are using. The key is to find one and put it to use.

FORUMS - Customer Support

Another tool that is used for customer support are forums. Forums have a way to bring your customers together in one place where they can report or comment on issues, programs etc. All answers and questions are open torepparttar public to see and this may help another customer with their issue. By displaying comments, suggestions, etc in a forum, your customers have a tool they can search through and most likely findrepparttar 146769 answer to their issue. By having a forum and letting your members access to it, this could slow downrepparttar 146770 actual customer support your company deals with on a day to day basis.

There is a wide variety of forums that are available with unique and standard features. Search around, if you know of a company that uses a forum for customer support, find out where to purchase it from, howrepparttar 146771 company likes it, pros & cons. We have seen quite a few companies with a forum that is provided by Gossamer-Threads - it is loaded with features and pretty easy to setup.

Other companies that provide forum software:


Live chat support is another affordable and efficient tool for providing customer support and is integrated into your website pages through either java or pre-written HTML code provided to you. Usually how this works is a box or image is then displayed on your website that says Live Support, or something to that affect, when clicked, it will take your customer to your live chat support. Your potential customer can ask you questions right then and there. This may be very helpful in securing a potential sale, or from losing a customer.

Here are a few different companies that provide chat support software:

There are a lot of choices for software and tools that will help you deal with customer support issues. The only bad choice that can be made is NOT to choose one and use it.

Ignore your customers, provide dishonest answers and take multiple days to answer; You may as well fold up shop now. Your customers will not be there tomorrow.

Your Customers IS your business andrepparttar 146772 sooner you realize that,repparttar 146773 better off your customers and your company will be.

Makerepparttar 146774 choice and prosper!

Be sure to check out Val's ebook Working From Home: Achieve Extreme Success Guide

Val Burnett is Owner of many responsive marketing programs found at Plus publisher of MBP BizMajic News 38,000 Subscribers

Joint Ventures: Five Powerful Tips for Building JV Relationships

Written by Bonnie Lowe

Continued from page 1

Michel has had a lot of success with JVs, and knows what he likes. “In general, I like it when people offer me something that ties very, very well with what I do -- whether it involves copywriting or marketing. For instance, my main goal in every JV is to make my subscribers' lives easier. It must be relevant to my list and me. I want to do deals where, although it might not necessarily be specific to me, it would serve my list very well."

Show your potential JV partners how your project can make their life, orrepparttar lives of their clients and subscribers, easier, more convenient and/or more profitable, and you'll have much greater success.

Tip #4 – Show Them More Than The Money

Don’t let that famous line fromrepparttar 146758 movie, “Jerry McGuire,” fool you. Not everyone interested in doing business wants you to “Show merepparttar 146759 money!”

Michel says, “If you offer me something andrepparttar 146760 first thing you tell me is that I can make money withrepparttar 146761 deal, I'm not interested. Making money should berepparttar 146762 natural byproduct of doingrepparttar 146763 right service for my clients. My favorite JVs arerepparttar 146764 ones that most benefit my clients. The commission is just a fringe benefit to me, not a direct benefit."

Chip suggests that your primary objective when approaching someone to do a JV must be to establish your value. “If you don’t establish your value, people will have no use for you,” he said.

This goes well beyond telling them how much money they’ll make.

Here are Chip’s three ways to establish value:

1. Offer to do something your potential partner cannot do.

2. Offer to do something your potential partner will not do.

3. Offer to do something your potential partner does not want to do.

“If you can do any of those three things, you immediately have value,” he said. “If you have value in a stranger’s eyes, he/she will think you’re worth getting to know. If you don’t have value, why would they care? Why do they need you?”

Tip #5 – Give Before You Receive

Best-selling author Bob Burg,, says there is one thing that all people who are incredibly successful at building relationships have in common -– they give.

“In fact,” he says, “people who are rich financially, spiritually, emotionally, physically and socially arerepparttar 146765 biggest givers. They are always asking, not ‘What can he/she do for me?’ but ‘How can I help him? How can I add value to her life? Who can I introduce him to that he can help and/or who can help him?'"

As Chip says, “Your goal should be to help others. If your only goal is to help yourself, you’ll become known as a ‘taker,’ not a ‘giver.’ Givers haverepparttar 146766 greatest success, and they typically give out of a heart of giving, not out of selfishness to enrich themselves.”

In summary...

Of course there are several other things that will increase your odds of JV success, such as having a unique product or proposal; doing most ofrepparttar 146767 work yourself (making things as easy as possible for your JV partners); and being patient and persistent without becoming a pest.

But forrepparttar 146768 greatest chance of succeeding with your JVs:

1. Don’t Let Fear of Rejection Hinder Your Efforts

2. Focus onrepparttar 146769 Relationship, Not Justrepparttar 146770 Deal

3. Address Their Interests, Wants & Needs

4. Show Them More Than The Money

5. Give Before You Receive

It worked for me, and it will work for you, too!

For more insights into building your business, check out Bonnie Lowe's new ebook, "Networkaholics Revealed! True Confessions From People Who Networked Their Way to Success (And How You Can Do the Same)" at

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