Don't allow yourself to get overwhelmed, exhausted, annoyed, disappointed, discouraged. Learn something new every day, do something valuable for YOUR business every day. Every day you must feel your progress, you must feel satisfaction, enthusiasm, optimism when you finish your day. You must be looking forward to your next business day. You must be all impatient to go on, full of plans, full of acts.

You will not succeed tomorrow, not even in a month, don't get disillusioned if you don't succeed in three months. There's no cause to get alarmed if you know that what you do is right, that you are on right track. And you're moving forward, making progress. Just persevere. You will succeed. I am sure you will. I can guarantee it. I know it.

Every night take a piece of paper and put down all items you should do and want to do next day. And do it. And check whether you accomplished all you planned and how, or why you didn't. And improve. Once you adopt your system, you will not feel tired, work will be easy. It will cease to be work, it will become a passion, a source of joy, happiness. You will be surprised at results you will be getting in a short time.

The crucial point is to work, to act. To ACT Now. Decide what is good for you and your business, and your visitors and customers, what more you can offer. And do it. And do it at once. The offline world is very slow but Internet is moving fast. It's useless to postpone what you decide to do. You lose so much with everything you don't do.

Do you know why only 1% of people on Net succeed? Because they don't ACT. Be different. Develop your working system, stick to your goals, research, learn and ACT. Now.... No Excuses. NOW.

---------------------------------- OFFER LIVE CUSTOMER SUPPORT ----------------------------------

E-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new to Internet!

Single your company out from crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reached end of his Internet rope, and just needs *help*, your toll free number is answer he's looking for.

---------------------------------- MAKE SURE YOUR SUPPORT REPS HAVE ALL THE ANSWERS ----------------------------------

The presence of phone support will do no good if your staff doesn't know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product.

What a good feeling it is to talk to someone who feels confident in his product. It's even better if he's knowledgeable enough to solve your problem without transferring you all around company!

---------------------------------- PROVIDE STAND-OUT SERVICE; GAIN LIFELONG CUSTOMERS ----------------------------------

Too many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of every company, even those operating solely online. Be one of few to offer stellar service, and gain customers for life!