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(5)Provide a Frequently Asked Question Page Backed Up by a Special Report or Article.
With your FAQ page, you can not only answer questions which are often asked, you can add value in process.
Example: You are a Registered Dietitian or Nutritionist, and a frequently asked question is “How quickly will I lose weight?” Rather than simply say “I don’t know” or “That depends on how closely you follow
diet” or “Your success depends on both your diet and your exercise,” answer
question by providing a paragraph explaining your answer and backing it up with a special report authored by you. An example of a special report might be “The 10 Habits that Can Kill Your Chances of Losing Weight.” Not only have you answered
question, you have added value in a way which demonstrates your expertise.
(6)Package and Present Your Materials with Professionalism and Elegance.
The more professional and attractive your packaging,
more
perceived value of your products and services will be. This packaging not only includes
presentation of your products but includes
look and feel of your website, business cards, stationery, your physical office, and
way you dress and present yourself to others. If people see beauty, elegance, confidence, and professionalism, they will immediately feel as if
experience they are buying is one of rich value.
(7)Be an Information Broker.
Some people call this an information maven. I call it being masterful at what you do, staying current in your industry, and being able to answer any and all questions as they come your way. I recommend that you go one step further by providing a resource library and an information hotline for your clients and customers. There is nothing more attractive than a person who is in
“know.” This resource library can include magazines (both hard copy and online articles,) books, great websites, audios, CDs, and anything which can provide your customers with ready access to information. It is best to include a wide variety of resources, including access to information on food, clothing, travel, health, decorating, pets, and self improvement. The more diverse you are,
more you will appeal to a wide variety of people, which is quite attractive and makes you much more interesting.
(8)Share Your Network.
In a world of resource constraints and intense competition, business owners and organizations of today are employing a variety of cooperative relationships to achieve their goals domestically and internationally. Through
power of shared networks, it is possible to grow a business more quickly and at a much lower cost and risk. By sharing your network with your clients, you offer them a chance for their business to grow exponentially, which is a huge value added proposition.
(9)Send Your Clients Referrals.
What would your business be like if your customers were your walking billboards, driving hundreds of customers your way every day? Sounds great, right? You bet it does! One of
best ways to achieve this goal is to first send your clients business. That’s right…send them business first! It is probably
best value added service possible, and it models
process of sending referrals. In order to get referrals, you must first be willing to give. It’s that simple.
(10)Custom Build It! Quickly!
Customers of today want products and services that meet their unique needs and requirements, and as a business owner, it is important to know how to deliver custom built products and services quickly (without sacrificing quality.) Customers also see speed as valuable, which can mean receiving a document by overnight delivery, delivering a proposal within hours of its request, or bringing a new fashion or piece of furniture to store shelves within 7-10 days of its design. People all over
world are custom building products or services to create a competitive advantage, and it’s time for you to do
same. Be smart, be quick, be hip, and you’ll win
value game.

Bea Fields is an Executive Coach and the President of Five Star Leader Coaching and Training. She is the co-author of the Marathon Marketing E-Course for Coaches and Business Owners. For more information on the Marathon Marketing Course, visit: The 90 Day Marketing Marathon.