A leadership program for general contractorsWritten by Jose Sanchez
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The program is being taught throughout state for seven (7) hours of Continued Education Leadership and Management Development programs are being provided to individuals who have a specific personal need. RESULTS Participants gave program excellent ratings. Their attitudes had greatly improved by end of program. The time dedicated to these programs directly impacts bottom line in terms of reduced disputes, improved productivity and teamwork. A supervisor, who was not promoted due to problems dealing with personnel, is currently taking Management Development program. Four weeks into program he is already demonstrating improvement in his dealings with people and conflict resolution Attitudes have changed from being negative to being positive, resulting in improved productivity and a more pleasant environment to work in. Feedback from two contractors indicated they had been able to reduce coordinating problems by over 20% and they estimated these savings to be around $50,000.
Managing Partned, Management Resources Inc.
| | Improvingcustomer service in large stock registrar cmpanyWritten by Jose Sanchez
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Conducted a Team Building workshop for managers Conducted a Customer Service session for Customer Service group RESULTS Results became very visible: Sensitivity to customer increased throughout organization, not only at management level but particularly in customer representatives. The management team became more cohesive and learned to respect each other’s opinions and reach consensus on departmental issues. The managers in conflict learned to work with each other, which resulted in improved cooperation and better service to customer. Their two departments became more productive and morale improved. The attitudes of all involved showed considerable improvement. Many customers expressed satisfaction to new corteous and speedy manner they were treated. Managers became more confident and allowed room for initiative from their employees. This resulted in process improvements and increased customer satisfaction due to reduced bureaucracy. The "empowered" employees were more satisfied and productive.
Managing parner, Management Resources, Inc
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