Continued from page 1
3. Forum boards
This is for sure more humanized type of information conception. Any forum board divided into several subjects, where forum users can post questions. Any single question with follow up and answers called thread. Threads keep single post history. Person looking for help, posts message describing problem and usually within one day some body with god will helps. Most forums have possibility to turn on auto notification for new responses, posted by email. Once posted your issue in few or more forums, checking newly email messages will keep up to date with problem resolving. Good sign for forum is number of messages per day, more than 100 is acceptable, as more visitors will see your request as soon you will get required help.
Hear is few popular help forums:
http://www.htmlforums.com http://www.wordforums.com http://www.suggestafix.com
4. News groups
News groups is coming from that early times when internet was not worldwide available. They were available mostly through bulletin board systems and terminal connections. Now this is forum type help resource but advantage is there are a lot of news groups on many subjects and all messages archived since at least 1994 year. So there is pretty much chances that you will find already existed same problem with few possible solutions. There are lot of web interfaces for news groups, but most handy for me was Google:
http://groups.google.com
5. Online help boards
This is so called human 2 human service. Most major web portals support this type of service for its own needs, example is ebay auction. Any answers get resolved immediately via online chat by ebay support person. Only problem is that ebay and other portals works only with its registered users and support only their own issues. But publicly available similar services exists too. Online help is best possible service for present day, it reduces lookup efforts from hours or even days to minutes. One of such boards tested by me was webhelpboard.com. I met there good and prompt support.
Online help board - http://webhelpboard.com/
6. Documentation
Every product, service or tool coming with user manual and documentation. This was always best and most smart way to get issues resolved but major problem is time required to get acquainted with often tens or even hundred manual pages. Not rare cases when person just missing so much time. Links to required documentation can be retrieved by typing yourpoduct.com url (ex: sony.com, ford.com etc.) and in majority of cases there are available required manuals and docs at original manufacturer web site, if not navigate to "Contact Us" form and send request for help.
Conclusion
From described above seen that guaranteed direction is original manuals and publications that usually foresee most common issues and pitfalls but it is for sure require enough free time. From
other side human 2 human services - online help chat boards is easiest and most time saving service existing today.
----------------------------- Greg Keins, SEO expert, codersweb@linuxmail.org (free reprint article - thus far original content unchanged)

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