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The morning of Day 6 dawns - and you are ready to sail, BUT a minor detail now crosses your mind - only destination open to you is back to your original departure Port or Marina as you only had a week's holiday, your flight home departs tomorrow morning early, and you need to be back in that port that evening !!
What an we learn from this story? However reputable yacht owner/agency, however new yacht and its equipment, however well maintained, however careful you may be - this sort of thing can happen to anyone, anywhere. Just change names and places and a similar problem can arise. Don't forget also that you can be gale-bound in harbour for days on end.
Can you protect yourself against such a happening, and what should you do when it arises?
The answer to first question is NO, and suggested reaction to second is: - relax (difficult though this may at first seem); be patient; try to understand elements of human nature which will be displayed by all around you - your crew and "outsiders".
You could react like skipper in our story and make endless irate phone calls to everyone you can think of or, as we suggest, you can accept facts as they are - problem has arisen.
1. Try and make best of a bad job. Explore locale where you are "marooned". Make short trips by water-taxi, taxi, hire-car, on foot or by local ferries and keep your crew amused and remaining in holiday mood, i.e. shopping, sightseeing, swimming, enjoying special lunches and dinners, etc.
2. Remember, you will certainly be compensated by your charter agent/owner for lost sailing days, provided you take a few simple steps to ensure that your claim will be met.
3. Contact your charter company immediately, PREFERABLY IN WRITING, if it is at all possible, e.g. by fax or e-mail, and inform them of what has happened and that you will contact them again. Give them a telephone or fax number where you can be contacted.
4. NEVER LEAVE THE VESSEL UNATTENDED OR OUT OF SIGHT - Vangelis would love you to give him an excuse or "cover story" for not having come back to boat when promised.
5. Be understanding of Vangelis's problems - he will do his best if you are polite and patient. Tip his assistant - that will work wonders.
6. When all is well again and boat is repaired - contact your agent again, by fax or e-mail preferably, tell him that all is well and tell him that a FORMAL CLAIM for compensation for loss of holiday will be forthcoming.
7. When you finally return home make formal claim, in writing, detailing minutes details of saga as it unfolded - what happened, actions you took, reactions of local agent and his employed contacts.
Make sure you have all paperwork involved, especially contract documents- do not leave them on boat! A sensible thing to have done would have been to look back in Ship's Log Book (if there is any), to see if previous charterers had run into similar problems.
If an accident was part of cause of problem make sure that other people who may have been involved are brought into act, and statements are taken for witnesses.
We can not really advise you as to whether, or not, you will accept any offered compensation - whether it be cash or substitute holidays - THAT CHOICE IS YOURS. Only you know how you and your crew felt about happenings, whether you made best of a bad job at time, whether everyone did their best to mitigate your losses and disappointments, and whether offered compensation is adequate.
Whether you accept cash or a replacement holiday will probably depend on how much holiday time you and your crew have left.
Alexander M. Vournas
Alex. Vournas is the owner and managing director of Almi Yachts ltd, a yacht charter company in Greece. He is also the web designer and SEO of www.almiyachts.com