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3) When you lose a sale, it's usually right at
beginning of
sales process.
If you believe that you lose sales because you make a mistake at
end of
process, take a look back at how you began
relationship. Did you start with a presentation? Did you use traditional sales language like, "We have a solution that I believe you really need" or "Others in your industry have bought our solution, so you should consider it as well"?
When you use traditional sales language, potential clients can't help but label you with
negative stereotype of "salesperson." This makes it almost impossible for them to relate to you from a position of trust. And if trust isn't established at
outset, honest communication about
problems they're trying to solve, and how you might be able to help them, becomes impossible too.
4) Sales pressure is
only cause of rejection. Rejection should never happen.
Rejection happens for only one reason: Something you said, as subtle as it might have been, triggered a defensive reaction from your potential client. Yes, something you said. To eliminate rejection, simply shift your mindset so that you give up
hidden agenda of hoping to make a sale. Instead, everything you say and do should stem from
basic mindset that you are there to help potential clients. This makes you able to ask, "Would you be open to talking about issues you might be having affecting your business?"
5) Never chase a potential client--you'll only trigger more sales pressure.
"Chasing" potential clients has always been considered normal and necessary, but it's rooted in
macho selling image that, "If you don't keep chasing, it means you're giving up -- and that means you're a failure." This is dead wrong! Instead of chasing potential clients, tell them that you would like to avoid anything that resembles
old cat-and-mouse chasing game by scheduling a time for your next chat.
6) When a potential client offers objections, uncover
truth behind them.
Most traditional sales programs spend a lot of time focusing on "overcoming objections." These tactics only put more sales pressure on potential clients and also fail to explore or understand
truth behind what
potential client is saying. When you hear, "We don't have
budget," "Send me information," or "Call me in a few months," do you think you're hearing
truth, or do you suspect that these are polite evasions designed to end
conversation?
Rather than trying to counter objections, you can uncover
truth by replying, "That's not a problem" -- no matter what clients are "objecting" to -- and then using gentle, dignified language that invites them to reveal
truth about their situation.
7) Never defend yourself or what you have to offer -- it only creates more sales pressure.
When a potential client says, "Why should I choose you over your competition?," your first, instinctive reaction is probably to start defending your product or service because you want to convince them to buy. But what do you think goes through your potential client's mind at that point?
Something like, "This 'salesperson' is trying to sell me on why what they have to offer is better, but I hate feeling as if I'm being sold." Rather than defending yourself, try suggesting that you aren't going to try to convince them of anything because that would only create sales pressure. Instead, ask them about
key problems that they are trying to solve, and then explore how your product or service might solve those problems --without ever trying to persuade.. Let potential clients feel that they can choose you without feeling "sold."

Ari Galper is the founder of Unlock The Game™, the only selling program completely focused on eliminating pressure from the sales process. His best-selling Unlock The Game™ Self-Study Program continues to make in-roads in the U.S., UK, Australia and Canada. Visit http://www.UnlockTheGame.com to take a Free Test Drive!