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* Effectively match products and services to identified needs and wants of customers within target market segment(s), and * Craft focused advertising and promotional campaigns that convincingly articulate value proposition offered by these products/services in addressing specific needs of various target markets.
Market segmentation is definitely more an art than a science. Some of more common segmentation screens utilize geographic, demographic, socio-economic, psychographic, usage and/or benefit considerations. There are, however, also a number of creative market segmentation research and analysis techniques that have proven to be quite effective. Market segmentation offers uncanny ability to match products and target markets.
In doing market segmentation research for financial services products and services, we find that inclusion of various “attitude differentiation” factors can be particularly relevant. By using appropriate segmentation screens, marketers can significantly increase effectiveness of their marketing messages by:
* First, sub-segmenting prospects/clients based on their purchase dispositions as follows: Innovators: Those who seek out innovation. Early Adapters: Those comfortable with new and/or different. Mainstream: Those who “go with flow.” Late Adapters: Those that need an extra nudge to “get with it.” * Then, crafting specific messages that appeal to prevailing attitudes within specific groups based both on individual disposition and stage of particular product or service in its market cycle.
An effective market segmentation strategy can be an important tool in increasing success of financial sales and marketing communications programs. While most financial services organizations acknowledge importance of marketing segmentation, very few use this powerful tool to its full potential. Too many firms base their market segmentation strategies on cursory or intuitive analysis of their markets, rather than deliberate market research and target market analysis. With all potential benefits, we strongly believe that every financial services marketing professional should take a hard look at how to maximize benefits that market segmentation can offer.
Copyright © 2005 Suasion Resources Inc. All rights reserved.
For additional information, please visit us online at www.suasionresources.com.
Mr. Jay Nagdeman, the Founder and President of Suasion Resources, has recently been identified as "One of the financial industry's most innovative marketing minds” by Research Magazine. Mr. Nagdeman previously served as Director of Marketing in financial services firms and as a contributing editor for Barron’s. Prior to that, he taught at the business school of the University of Chicago.