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“What prompted you to consider a purchase of this nature?” “Who else have you been speaking to?” “What was your experience with…?” “What time frames are you working with?” “What is most important to you about this?”
It is also important to learn as much about your competitors as possible. This will help you defeat possible price objections and prevent someone from using your competitor as leverage.
Practice at every opportunity. Most people hesitate to negotiate because they lack
confidence. Develop this confidence by negotiating more frequently. Ask for discounts from your suppliers. As a consumer, develop
habit of asking for a price break when you buy from a retail store. Here are a few questions or statements you can use:
“You’ll have to do better than that.” “What kind of discount are you offering today?” “That’s too expensive.” Wait for their response afterwards. Learn to flinch.
Be pleasant and persistent but not demanding. Condition yourself to negotiate at every opportunity will help you become more comfortable, confident and successful.
Maintain your walk away power. It is better to walk away from a sale rather than make too large a concession or give a deep discount your product or service. After attending my workshops, salespeople often tell that this strategy gives them
most leverage when dealing with customers. However, it is particularly challenging to do when you are in
midst of a sales slump or slow sales period. But, remember that there will always be someone to sell to.
Negotiating is a way of life in some cultures. And most people negotiate in some way almost every day. Apply these strategies and you will notice a difference almost immediately.

Kelley Robertson, President of the Robertson Training Group, specializes in helping businesses increase their sales and motivate their employees. Receive a FREE copy of “100 Ways to Increase Your Sales” by subscribing to his 59-Second Tip, a free weekly e-zine @ www.robertsontraininggroup.com. Kelley can be reached at 905-633-7750 or at Kelley@RobertsonTrainingGroup.com.