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Every good PR goal needs an equally good strategy showing you how to achieve your goal. But when it comes to matters of opinion and perception, there are only three choices available to you: reinforce existing perception/ opinion, create perception where there is none, or change existing perception. Just be certain your choice of strategies is a natural fit for your new PR goal.
Your public relations people should be especially useful to you for next step, writing a message positioned to alter perception among members of target audience. You should, however, be closely involved in putting message together. It must be not only persuasive, but compelling as well. And it must be very clear as to why offending perception is simply wrong, or unfair, including how you propose to correct, clarify or change it. I’m certain you will agree that, as you make case for your point of view, you must be believable.
No easy task to alter what people have come to believe, but certainly worth effort.
Your public relations people will help you deliver your message to attention of members of your key target audience. They will identify communications tactics to help you do job. As they will tell you, you have a broad choice of tactics such as newsletters, radio and newspaper interviews, newsworthy special events, brochures, speeches and scores of others. The only caveat here, check carefully that your chosen tactics have a record of reaching people like those who make up your target audience.
In short order, all concerned will wonder aloud whether progress is being made toward public relations goal. Obviously, to satisfy yourself that offending perceptions are actually being altered, leading to behavior change you desire, you must remonitor perceptions of members of your target audience.
The difference this time is, you will be watching carefully for clear indications that perceptions are, in fact, being altered.
Now, if you’re not pleased with rate of progress, add a few more communications tactics, as well as using them more frequently, to increase impact.
So, as a manager, you’ve pretty much ignored those important outside audiences until now. But, hopefully, these comments have convinced you to ramp up your unit’s public relations effort and pursue behavior changes you really need and want, and that lead directly to achieving your department, division or subsidiary’s objectives.
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Bob Kelly counsels, writes and speaks about using the fundamental premise of public relations to achieve operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net Visit:http://www.prcommentary.com