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4. Reduce Business Process Training Time
A policies and procedures manual is a functional guide for training new and existing employees. It prevents difficulties in performing duties due to lack of understanding or inconsistent approaches from personnel changes. And it will assist you in developing a consistent method in handling any task.
5. Improve Productivity and Decision Making
Policies and procedures speed up employee decision making by having a handy, authoritative source for answering questions. Well-developed and documented manuals can ensure compliance with regulatory agencies affecting your business, including
Occupational Safety and Health Administration (OSHA), Food and Drug Administration (FDA), government contracting authorities and independent certification organizations (i.e. ISO).
6. Strengthen Organization and Quality
A comprehensive manual covering all departments within an organization can become a "quality" manual for
whole company. This will help ensure optimal operations and consistent delivery of
finest in product or service from
company.
It will "empower” employees to make decisions independently without
need or time delays of involving various levels of management. A well thought out manual will enable just about everyone in
organization
ability and flexibility to make
right decisions in his or her job responsibilities.
For example, a customer service representative should be able to handle a customer's problem and have
authority to resolve
problem right on
spot. In addition, a production team should be able to diagnose a quality problem and formulate and resolve
problem in conjunction with engineering without having to go through various channels up and down
corporate ladder.
7. Meet Objectives with Policies and Procedures Manual
The goal of
policies and procedures manual is to identify
ways and means of communicating, as well as getting
service performed or
product manufactured at
least cost in
minimal amount of time. Not only will it be used to empower
organization, but it will have
added benefit of increasing job satisfaction and employee morale.

Chris Anderson is the managing director of Bizmanualz, Inc. and co-author of policies and procedures manuals, producing the layout, process design and implementation to increase performance.
To learn how to increase performance, visit: Bizmanualz, Inc.