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9.If you are selling collectibles, antiques, or anything else that warrants it, show lots and lots of good sized, clear and crisp pictures. If you don't want to pay an online auction site for use of their web space then use free web space provided by your Internet service provider. Buyers make critical buying decisions based upon what they see and pictures are cheapest way possible to insure that you will have a happy buyer. The more pictures you include, more your business will thrive.
10.Offer a money back guarantee. Be prepared to take an occasional loss on some items. You will encounter far more serious buyers who won't bid unless you have a guarantee than you will people who are intentionally trying to take advantage of you.
11.Be prepared to take a loss to make a buyer happy. If a buyer didn't receive his purchase, even if he chose not to purchase insurance, be prepared to return his money. You will get more repeat and honest buyers than you will cheaters.
12.Leave feedback in correct sequence. When buyer pays you and his payment is good, leave them positive feedback immediately. Don't become one of angry sellers who practice feedback blackmail.
13.If you must leave negative feedback for a buyer, make it brief and to point. Future buyers will read your comments regarding sale and they perceive you as honest and mature. If you engage in name-calling, swearing, or derogatory remarks, you will be seen as immature and this will scare off potential bidders.
14.Always be friendly and answer any questions from potential bidders quickly. Remember, you were new once also.
15.Have an About Me page and include a picture of yourself. People will find it easier to trust you if they can see you and know a little bit about you.
Robbin K. Tungett is online marketing and eBay veteran of 8 years. She is most widely known for her eBay expertise and her website http://www.AuctionRiches.com. Please visit her blog at http://www.AuctionHerald.com.