10 Ways to Exceed Your Client's Expectations Every Time!

Written by John Alexander

Continued from page 1

I take a different approach.

I askrepparttar prospect this question:

“Have you ever wondered why some web developers may offer to register you with 250 search engines for free?” The answer is simple...that's exactly what it's worth. ZERO ......I then go on to teach them how targeted traffic is only realized through achieving a high ranking onrepparttar 127906 Major search engines. Show them an activity report to validate it. Then educate them about how you remain focused on optimizing their Web site forrepparttar 127907 Major Search engines.

By setting realistic expectations on search engine registration, and telling themrepparttar 127908 truth about where most of their traffic will come from, you once again are providing an education that others inrepparttar 127909 business forget to give their clients.

5. Teach your clients aboutrepparttar 127910 value of Manual SE Registration:

If you're like me, you only do manual registration. If you do use an auto-submission program or service, make sure it is one that works in a non-spam manner (there are not many that do).

6. Teach your clients aboutrepparttar 127911 risk and annoyance of FFA Links:

FFA Links (which stands for Free For All links) are NOT search engines. Actually what you have probably learned by now is that many FFA sites are often times but not always, nothing more than spam sites seeking your e-mail address. Overrepparttar 127912 years I have tried subscribing to these services at times just to determine if there may be any benefit. I can determine no benefit in FFA links and I like to educate my clients so they do not get sucked in byrepparttar 127913 many "special offers." Educate your clients and save them headaches.

7. Build long term relationships with your clients.

Takingrepparttar 127914 consultancy approach with SEO offers many opportunities to not only build customer rapport but also to maintain it on a long term basis. I see my role as teaching my clients as much as I can aboutrepparttar 127915 Internet side of their business. The time you spend educating your client pays fairly big dividends in terms of customer loyalty. What happens after a while is, your customers will seek your advice on issues rather than just get taken advantage of by one of those e-mail deals that sounds to good to be true. Care for your client's business as if it were your own!

8. Does your client need help to write a Media Release?

This may be a stretch for some SEO's but look for opportunities to help your client promote their web site in different ways. I like to assist my clients by doing little things that are easy for me to do, don't really take too much time and add extra value to my service. Examples of these services might be to help your client write a good media release orrepparttar 127916 creation of little counter top signs that advertiserepparttar 127917 clients URL. Do they need a little checklist to help them promote their URL? Think value added!

9. Practice customer service excellence.

One ofrepparttar 127918 biggest loopholes inrepparttar 127919 Internet marketing and SEO business, is lack of quality customer service. Do you return their calls? Do you look after their questions promptly? Do you keep them informed aboutrepparttar 127920 newest trends?

10. See your customer, as a customer for life.

Care for your customers business as much as you can with full attention to detail. Most business owners are far to busy running their business to look after all of their "web presence" issues. This is why they hire you inrepparttar 127921 first place. If you remember to deliver "excellence" in both customer service and communication, you'll have distinct advantages over many other competitors. Look after your customers well, and they will definitely look after you well too.

John Alexander is the Co-Director of Training of Search Engine Workshops with Robin Nobles. Together, they teach 2-day beginner, 3-day advanced, and 5-day all-inclusive "hands on" search engine marketing workshops in locations across the globe. John also teaches online search engine marketing courses through http://www.onlinewebtraining.com, and he’s a member of Wordtracker’s official question support team.

How "Secure" is YOUR Web Site?

Written by Robin Nobles

Continued from page 1

What can you do to protect your own Web site? Now that we know how serious a problem this can be, let’s look at some ways you can protect your Web site.

1. Contact a security expert like Dave Barry and have him run a security audit on your Web site. Visit Computer Concierge and completerepparttar FREE Website security report. Find out what your Web site security vulnerabilities are, and learn what needs to be done to fix them. http://security-report.computer-concierge.com

2. Ifrepparttar 127905 security audit on your Web site proves that you have security issues, and if your host provider can’t give you a logical explanation, move your site to a different hosting company. I’m going to move my personal site to Combustion Hosting, where security is a #1 priority, and where I can get personal attention and support. http://combustionwebhosting.com/products/secureplans/

3. Ask your current hosting company about their security policies. Then, point them to this URL, which lists The Top 20 Most Critical Internet Security Vulnerabilities. This list was compiled by a list of security experts fromrepparttar 127906 FBI andrepparttar 127907 SANS Institute. Though you may not be able to understand much ofrepparttar 127908 report, your hosting company will. Not only doesrepparttar 127909 report listrepparttar 127910 security risks, but it also gives solutions torepparttar 127911 problems. http://www.sans.org/top20/

4. If you’re a “do it yourselfer,” visitrepparttar 127912 U.S. Department of Energy’s site which offers a listing of tools for security analysis. http://ciac.llnl.gov/ciac/SecurityTools.html

5. Or, consider Retina, which provides excellent security software. http://www.eeye.com/html/index.html

6. SecureNet Solutions also offers products that will run vulnerability reports for you. http://www.securenetsol.com/

The main thing is to learn from my “mistakes” and don’t be caught off guard. If you’re using a hosting company to host your Web site, make darn sure thatrepparttar 127913 server and your Web site are secure. Visit Computer Concierge for a free security audit. Then, go with a reputable hosting company who placesrepparttar 127914 utmost importance on security, like Combustion Hosting.

Remember: Your Web site is your online business. Don’t you lockrepparttar 127915 door and securerepparttar 127916 windows of your “brick and mortar” business? Do you have an alarm system? Don’t you think it’s important to dorepparttar 127917 same with your online business?

Robin Nobles teaches 2-, 3-, and 5-day hands-on search engine marketing workshops thru http://www.searchengineworkshops.com in locations across the globe as well as online courses at http://www.onlinewebtraining.com/. Robin's partner, John Alexander, recently published an e-book titled, “Wordtracker Magic," at http://www.wordtracker-magic.com (which offers great tips for helping you learn how to focus on your target audience.)

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