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Guerrilla Loss Prevention Tip: Even if you don't have a EAS system, consider buying some tags anyway. There are suppliers who sell recycled tags inexpensively. Shoplifters will recognize
tags, but since they don't see any sensor gates at
exit, they may think you are using a new system that they aren't yet aware of. It might just be enough to deter
theft.
6.MONITOR YOUR FITTING ROOMS Do not let customers enter and exit your fitting rooms without encountering your staff. A fitting room is an ideal place to conceal merchandise: if shoplifters can get merchandise into
fitting room, they have complete privacy, and even a mirror to gauge how nicely
merchandise is concealed.
A favorite shoplifting method is to place several items of clothing on a single hanger. This relies upon
inattentive employee counting
number of hangers, not
number of clothing items. Or worse, barely lifting their eyes as they ask "How many?"
Shoplifters then enter
fitting room and conceal
extra merchandise brought in on
single hanger. Generally, it will be extra clothing brought into fitting rooms, but I have brought 35mm cameras in with a pair of jeans draped over my arm (and
camers).
Make sure your fitting rooms do not have anyplace to discard labels and pricetags.
7.SIGNAGE Posting
correct signs around your store can deter many shoplifters, even (possibly especially) experienced shoplifters.
Guerrilla Loss Prevention Tip: Shoplifters are dishonest people, so don't feel guilty about stretching
truth a little on your signage, for effect. For example, you might post
classic sign that says simply, "Smile,You're on Candid Camera", whether you use cameras or not.
Or a sign with changeable numerals on J-hooks that says "## Shoplifters Prosecuted This Year. Are you next?" Be creative. All
retail greats were creative people. And remember your primary goal is to coerce shoplifters into taking their craft elsewhere.
8.CAMERA DOMES A recent study has showed that closed circuit television (CCTV) cameras are now
most feared anti-shoplifting device. Perhaps this is due to cameras being mentioned so often in
nightly news.
Whatever
reason, shoplifters don't like them. CCTV systems can be costly. But as with signage, if shoplifters can be deceptive, why can't you?
Guerrilla Loss Prevention Tip: The smoke-colored dome housings used to mount CCTV are fairly inexpensive. Buy several, and place a lot of them in
ceiling tiles all around your store.
Smart shoplifters know that not every dome has a camera inside. But then
question in
shoplifters mind is, "Am I standing under one that does have a camera in it?" This is extremely effective. To see it in action, next time you visit a Wal-Mart, look up.
You don't have to prove you have any cameras at all in order to deter theft, all you have to do is make
shoplifter think you have cameras!
9.PROSECUTE ALL THIEVES Call
police on every shoplifter you catch. No exceptions.
In
shoplifters' minds, if you don't call
police, they win, and they will continue to hit your store over and over.
Do not release juvenile shoplifters to their parents; prosecute them. The only time I was ever caught, I was thirteen years old. The police were not called, and I continued shoplifting another 15 years --including from
store in which I was caught.
Prosecute all thieves. Period.
10. EXCEPTIONAL CUSTOMER SERVICE This is, far and away,
single most effective thing you can do to deter shoplifting. By knowing where your customers are, offering your assistance, and anticipating their needs, you will virtually eliminate shoplifting. An alert employee is your most effective weapons against thieves who thrive on anonymity.
Isn't it strange how virtually everything about successful retailing eventually comes around to quality customer service?

Mike Delaney has over 20 years' experience as a shoplifter, and nearly 10 years' experience in retail loss prevention. Contact him at: delaneybookreview@yahoo.com