10 Tips for Tech-Writers

Written by Glenn Murray


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Find out who your users are, what they are trying to do, what they are having trouble doing, and how they want to be helped. Then provide this assistance. Helprepparttar user do what they are trying to do. Don’t just tell them whatrepparttar 107698 product can do… a help system is only helpful if it addressesrepparttar 107699 users’ needs. Treat everyone as a customer. Then manage their expectations and your commitments. Always ensure they know what you’re doing. Tell them when you’ll be finished. And pull out all stops to meet your deadline. Provide a surrogate user testing mechanism forrepparttar 107700 development team – providing usability feedback. Work as hard as required to get good quality doco finished on time and to budget – this is how you’ll getrepparttar 107701 satisfaction out of work that you need. Have fun with it. Don’t become jaded and cynical byrepparttar 107702 high-tech, harsh, uncaring IT world. Use your smarts, and makerepparttar 107703 most ofrepparttar 107704 resources provided. Most importantly of all, make work satisfaction your number 1 goal. It’srepparttar 107705 best way to stay happy and get ahead.



* Glenn Murray is an advertising copywriter and heads copywriting studio Divine Write. He can be contacted on Sydney +612 4334 6222 or at glenn@divinewrite.com. Visit http://www.divinewrite.com for further details or more FREE articles.




10 Time Saving Keyboard Shortcuts

Written by Steve Robson


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CTRL - Z will undo anything. (And to redo: CTRL - Y although this varies between programs.)

6. Page - don't scroll:

In MSIE use Page Up & Page Down to save time fiddling withrepparttar scroll bar.

7. E for explorer:

WINDOWS KEY - E to open windows explorer. Use up and down arrows to quickly navigate through folders.

8. Rapidly rename:

F2 - rename a file or folder in Windows Explorer

9. Find it fast:

CTRL - F to find text on a page (And CTRL - H replace it).

10. Fly through forms:

Use TAB to move forward through forms and SHIFT-TAB to move backwards

After a little practice, your fingers will be flying acrossrepparttar 107697 keyboard like a shortcut pro.

And you'll save a huge amount of time too.

Steve Robson is a successful technical author and contributor to http://HowToBuyALaptop.com - For more computer tips and advice, visit the following web page: http://howtobuyalaptop.com/laptop-computer-tips.htm


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