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Whether speaking on phone or sending them an email, ask these "cold" or "past" customers how things are going for them. Refer to your notes to know what questions to ask and what advice to offer. Remind them that, at one time, they were interested in your products or services, and tell them about any special promotions you're having. Don't be pushy, simply offer to help them if they're still interested, and let them know they can contact you any time for help.
When placing a call or sending an email to one of these prospects, be sure to start by reminding them of who you are and why they contacted YOU before. Tell them you were going through some old notes or emails, and wanted to follow up to make sure you'd answered all their questions and given them what they needed. They'll appreciate your effort and concern, and THAT makes them more likely to buy.
Meredith Pond and her team of top writers help you increase profits without working harder. See Meredith's editing services, advertising packages, and free business ideas at http://CheapWriting.com Reach her at meredith@drnunley.com or 801-328-9006.