e-Mail: Make answering your e-mail a priority! e-Mail to Internet business is like telephone to traditional business...it is lifeline!

Answer all inquiries within 12-24 hours. Be as helpful and as personable as possible, remember you are building relationships and even though your customer doesn't actually see you, they see and hear you in your responses to their e-mails.

You determine what they "see". Do they see "friendly, enthusiastic and confident" or do they see "distant, mechanical and cold"?

Information: As stated above, information is hottest product on Internet! Information comes in a variety of ways, but two specific ways come to mind. Writing articles and offering quality information products and e-books.

Writing articles is most powerful form of advertising and is by far best business-building resource on Internet! You share your knowledge, experience and expertise and in return you receive ...free publicity!

In addition to establishing you as an "expert" in your field, writing articles gives you author status which offers other opportunities and benefits within itself....free!

Information products and content is another excellent way to establish your business. Look for information products that offer benefits to your buyers such as "how-to" products.

e-Books on how to build a web site, start an ezine, increase traffic, write articles, market their business or how to create their own information products.

Networking (building relationships): There are many things you will do along way to building your business in "Information Age", but few will have impact on your business as that of building relationships (networking).

Because of automated and virtual world of Internet you must build relationships with your viewer/customers. They want contact and contact builds relationships and relationships builds customers...repeat customers!

No matter how good your product is, your customer will rate quality of your services based on... how you treated them, how you handled their order, how you resolved their problem and what benefits they received as a result of doing business with you!

In summary Internet, depending on how you look at it, is greatest business invention since sliced bread.

But how you present your business, your services and yourself is what builds your reputation and establishes you as reliable and trustworthy. Two of main ingredients needed in..... The Information Age and Making Money!