Continued from page 1
Tip: If you’ve been sending email, try sending paper.
For whatever reason, there are people who take a paper letter more seriously. There’s also real chance that your emails really are not getting through reliably, or are ending up at bottom of an overflowing Inbox.
If you do send email, make sure it’s digitally signed. A digital signature proves that you sent email to specific recipient. In fact, you might want to make sure all your emails to clients and prospects are digitally signed, to have solid documentation of everything you said, and everything they owe.
Unlike with regular emails, date, time, “to” and “from” fields can’t be forged, so email has legal standing, even more than certified mail. While web-based email programs cannot send digitally signed email, there are third-party services that will let you send hundreds of digitally signed emails from a desktop email program for only a few dollars a month.
Tip: Follow up your debt collection letter with a telephone call.
As any collection agency will tell you, telephone calls are useful if your debtor has ignored collection letters. But with caller ID, Caller Blocking and voice mail - if people don't want to take your calls it is hard to reach them. This technique could be especially effective in case of someone with whom you know will answer their own phone.
Of course, your writing skills won’t go to waste: you need to make sure you have scripted what you want to say. You should take same attitude and touch on same points as your letter. Whatever you do, don’t let yourself get sidetracked, and don’t be embarrassed. They’re ones who are putting you out.
Don’t know your deadbeat’s telephone number? Try looking up “Whois” record of business’s website, which usually has owner’s telephone number.
Does all this sound like too much work?
If you’d rather be writing proposals than collection letters, there are small business collection agencies that will take on debts for as little as $20 each. After all, your client had enough sense to go to you rather than doing your specialty themselves. Shouldn’t you have as much sense when it comes to your debt collection letters?
Joel Walsh is a regular contributor collection-agency-information.com Read all his articles on small business debt collection: http://collection-agency-information.com [Web publication requirement: use "small business debt collection" as anchor text/visible link text for http://collection-agency-information.com]