15 Sales Incentives To Get More OrdersWritten by TBA ~ Tricia, Billie and baby Ashley
We all are looking for more sales, below are some sales incentives that you could use to get more customers or repeat customers. People love deals! 1) Give a % off an order. 2) Give a free gift with order. 3) Do a drawing among orders on a certain day. Make sure everyone knows drawing is going on. 4) Give a rebate back. 5) Give a free gift for referring a customer. 6) Give a gift certificate for next order. 7) Give a customer appreciation card to regular customers. 8) Offer a complimentary product for a discount or free 9) Give FREE Shipping 10) Have a numbered sale - like a $0.99 sale or a $2.99 sale. The emphasis is 99 on end. 11) Create a treasure box to give to highest order of month.
| | Difficult customers - there's no such thing Written by Alan Fairweather
A couple of years ago I had a call from a Customer Service Manager working in paper industry. He wanted me to run a seminar for his team, on "How to Deal with Difficult Customers".I had several telephone conversations with this manager organising dates, times and getting to understand his business. If I was to describe his style on telephone I would use words like, businesslike, cold, curt and somewhat impatient. I started to realise that if I was one of his customers then I might have been a bit "difficult". He certainly knew his business and I don't think he was a bad person but warm and friendly - forget it. There are actually very few genuinely difficult customers in world. And I hear you say - "we've got all of them". However majority of customers in world are reasonable people. They may not think way, look way, sound way that you do. However they are your customers and if you want their business then you've got to deal with them. They may get "difficult" from time to time if they feel they've been let down. It's how you handle them that'll determine if they continue to be a problem or if you can turn them around. Difficult customers and situations usually occur because some part of our core service has failed or customer perceives it to have failed. We've not delivered on time, customer has wrong product, it doesn't work or it's not what customer expected. What happens then is, customer comes to interaction with us in a negative frame of mind. It's what happens then that'll decide whether they deal with us again or bad mouth us to other people. The trick is not just to concentrate on fixing core service issues. Telling customer that you'll replace product, deliver it in half an hour or
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